Policies

Meeting – Free

This is your chance to meet us.  We’ll come over to your house, meet your monster and try to impress you!  We’ll go over vet info, monster quirks, general routine and that type of thing.   If you want, we’ll be happy to go on a trial walk with you at this time.   It is a chance  for us to meet your fur family, familiarize ourselves with your fur families home turf, and a chance for you to ask us any questions about our service.  It’s always free!  We do not book services until we have met both you and your fur family. Set up a meeting here!

Payment

Clients will be charged for dog walking services on an automatic basis, every two weeks pay period.  We do not require pre-payment.  However, all clients sign up for automated, credit card payments through our secure website.  (It’s really easy!  Clients do not need online banking to do so.)   Tips are not expected at all, but should a client want to leave a tip, we ask they leave cash in an envelope with the Walkers name on it for them to pick up at the time of service.

Insurance

We are insured through the Kennel Pro.  Should a client need to see proof of our insurance information they can ask at any time, or call our insurance company (517) 346-5223.  During regular office hours: Monday – Friday.

Cancellation Policies

Weekday Visits:  To cancel a mid-day walk, please contact before the time of walk for Monday to Friday.  There is no penalty for cancellations made. However, for the weekend, because we are not fully staffed we require cancelation by Friday before 5pm.  If you cancel after that time or if we arrive at your home and are turned away, you will be charged in full for the visit.

Overnights: Due to the fact that we can only accommodate ONE fur friend request per night, per sitter, cancellations anytime after booking overnight services will incur a 50% overnight cancellation fee.  If the overnights are canceled within 48 hours, 100% cancellation fee will apply.  Please understand, if a client books overnights, then cancels, we have probably already turned another client away.  We can’t be in two places at once!  The remaining balance will be credited towards future services.

Holiday Period Pet Sitting:  From Thanksgiving until New Years Day, if less than a week’s notice is given for a cancellation of pet sitting services a fee of 50% of booked services will be imposed.  The remaining balance will be credited towards future services.  If less than 48 hours notice is given during the holiday period, 100% of booked services will be charged.

Fees

Holidays – $10 per visit, $25 per overnight. We make visits 365 days a year,if we are needed.  During calendar holidays there is a $10 holiday.  100% of the fee goes to the Walker as incentive to work on holidays.  Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas and New Years Eve.   On these days, dog walking clients must call, email, or request services online to book walks if they are needed a week in advance or you will be charged last minute, since we do not staff the same for holidays, and if there are no walks we leave.

Key Policy

Clients agree to provide us with two sets of working keys (unless living in a condo building with a front desk attendant – see below).  If only one set of keys are provided, there is a $10 key cutting fee. Please check that both sets of keys work.  Keys are left with us, so that booking can be done quickly over the phone or web for future services.  (We also can provide an awesome locksmith service when our clients lock themselves out of their home – it happens all the time!)

If a client lives in a building with a concierge we encourage them to leave keys with the front desk.  That way, we can always access the pet should the client have an emergency.

Severe Weather

In the event that we are faced with severe weather services may be altered or canceled.  You will be notified if such an event occurs.  (i.e. During a Hurricane, Blizzard, or any other event when the City of Philadelphia advises people to stay home.)  In the event of heat waves or cold snaps (temps over 100 degrees, or below 15 degrees), time outdoors will be kept to a maximum of 15 minutes for the safety of everyone involved.  The remaining visit time will be spent inside playing/snuggling.  For mid-day clients, if you are staying home from work due to severe weather forecasts, please let us know ASAP.

Snow Storms:  In the event that Philadelphia experiences a Winter Storm, services may be altered to allow for extra travel time.  In most cases, if the School District of Philadelphia is on a delay or canceled, all walks will be shortened to 15-20 minutes to allow for extra travel-time to and and from clients.  When roads become icy, it can take much longer to get from home to home.  This way, all furies will get a brief potty break and it will prevent us from running late to monsters in their daily route.   (Clients will be notified if this Policy goes into effect.)

We suggest that everyone has a trusted neighbor who has access to the home and is familiar with the pets.  During Hurricane Sandy in 2012, we did adhere to the City’s call that all non-essential personnel stay off the roads.  Having a trusted neighbor as back-up assures that someone can get to your pets if the City of Philadelphia shuts down due to severe weather.

Breed Restrictions

Under no circumstances will we discriminate on the grounds of breed.   We are happy to work with rescued/rehabilitated dogs that do not pose a risk to our safety and others around us.

Aggression & Uncontrollable Pets

We hold the right to refuse service if a pet shows any form of human-aggression (towards a us, or a stranger on the street).   If a client is out of town and a pet shows serious human-aggression, we will complete the service as agreed upon, but we may choose to not offer service in the future.  Please contact a trainer if your pet shows any form of aggression towards humans.  This is a serious pet training issue and not one to be overlooked.  Also, if a dog is uncontrollable on-leash or pulls excessively, we may also require the use of a alternate halter/leader/collar to make the walking experience safe for both us and the pet.  We can handle, and work with, moderate levels of dog-on-dog aggression by keeping your pooch away from other dogs.  However, due to the size/weight of the dog and seriousness of the aggression, we hold the right to refuse service.  We’re happy to work with clients to reinforce walking manners & socialization, but we cannot injure ourselves or put other people/pets in danger in the process.